Frequently Asked Questions (FAQ)

  • Q: Why are your prices so affordable? Does that mean lower quality?

    A: Absolutely not! At Choshen, we believe luxury and affordability should go hand in hand. As the manufacturer, importer, wholesaler, and retailer, we eliminate middlemen and pass the savings directly to you—offering high-end Judaica at unbeatable prices without compromising on craftsmanship or quality.

  • Q: What material is used for your Pesach set, and how should it be cared for?

    A: Our Pesach set is crafted from a premium linen-polyester blend, offering the luxurious feel of linen with the durability of polyester for long-lasting elegance. While the embroidered sections should be washed with care, the hand towel and matzah cover lining are fully washable, ensuring easy maintenance. Each purchase includes detailed care instructions to help preserve the beauty and quality of your set for years to come.

  • Q: Will Choshen only offer Pesach sets, or will there be more products?

    A: This is just the start of a new era in high-end Judaica at affordable prices. We are committed to bringing you a curated selection of premium Judaica that blends timeless tradition with modern luxury. Your feedback shapes our future collections—if you have suggestions for what you’d love to see next, feel free to reach out through our Contact Us page. Together, we’re redefining the standard for elegant Judaica!

Shipping & Return

Shipping & Return Policy

Shipping Policy

At Choshen, we are committed to ensuring your order arrives quickly, securely, and hassle-free.

  • Shipping Locations: We currently ship throughout the U.S.
  • Processing Time: Orders are processed and shipped within 1-2 business days.
  • Delivery Time: Most domestic orders arrive within 3 business days.
  • Free Shipping: We offer free shipping on all orders of $100 and up.
  • Tracking Information: Once your order ships, you will receive a tracking number via email.

For any shipping-related inquiries, please contact us at orders@choshen.co

Return Policy

We stand behind the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we offer a hassle-free return policy under the following conditions:

  • Return Window: Returns must be initiated within 3 days of receiving your order.
  • Item Condition: Products must be unused, in their original packaging, and in resellable condition.
  • Non-Returnable Items: Custom or personalized items are final sale and cannot be returned.
  • Return Process: To initiate a return, email us at orders@choshen.co with your order number and reason for return. We will provide you with return instructions.
  • Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method. Shipping costs are non-refundable.

  • For any further questions about returns, feel free to reach out to us at orders@choshen.co